1. Introduction

Welcome to ees-wi.org ("we," "us," "our," or "Company"). Energy Efficiency Services Inc. is committed to protecting your privacy and ensuring you have a positive experience on our website and when receiving our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with us, including through text messaging communications.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

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2. Our Business Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact us directly:

Energy Efficiency Services Inc.

Website: ees-wi.org

Email: info@ees-wi.org

Phone: +1 630-556-7020

Address: 112 Owen Road, PO BOX 6141, Madison, Wisconsin 53716

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3. Information We Collect

3.1 Information You Provide Directly

When you contact us, create an account, submit forms, or communicate with us, we collect:

• Name, email address, and phone number

• Service address and property information relevant to energy efficiency assessments

• Account credentials (username and password) if you create a project account

• Billing address and payment information for transactions

• Messages, feedback, or other communications you send us

 

3.2 Text Messaging Communications

When you opt in to receive text messages from us, we collect your mobile phone number and maintain a record of your consent and communication preferences. We use this information solely to communicate with you about the services you have requested.

 

3.3 Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage data such as pages visited, time spent, and browsing activity

• Device information including device type, operating system, and browser type

• Approximate location based on your IP address

• Data via cookies and similar tracking technologies

• Analytics data through third-party tools such as Google Analytics

 

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and manage energy efficiency services including insulation, air quality, heating and cooling, and air sealing

• Appointment Reminders: To send text messages or emails reminding you of scheduled appointments, follow-ups, or project updates

• Invoices and Billing: To send invoices, payment confirmations, and billing-related information

• Account Management: To create, manage, and authenticate your project login account

• Customer Support: To respond to your questions, feedback, and service inquiries

• Incentives and Rebates: To provide information about available energy efficiency incentives and rebates that may apply to your project

• Marketing Communications: To send promotional emails or texts about our services, with your prior consent

• Analytics and Improvement: To understand how visitors use our website and improve our services

• Legal Compliance: To comply with applicable laws, regulations, and legal obligations

• Security: To detect and prevent fraudulent transactions and unauthorized access

 

5. Text Messaging Program

We may send text messages (SMS/MMS) to your mobile phone number when you have provided consent to receive them. These messages may include:

• Appointment reminders and scheduling confirmations

• Project status updates and service completion notices

• Invoice or payment-related notifications

• Responses to your text message inquiries

• Promotional offers or service information (where separately consented)

Message frequency will vary depending on your service activity and communication preferences.

Standard message and data rates may apply based on your mobile carrier plan.

Opting Out: To stop receiving text messages from us, reply STOP to any message we send you. You may also contact us directly to request removal from our text messaging list. After opting out, you will receive a single confirmation message and no further texts.

Getting Help: For assistance, reply HELP to any of our text messages or contact us at the information listed in Section 2 above.

 

6. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers in the following circumstances:

 

6.1 Payment Processors

Companies that securely process payments and handle billing information on our behalf. We do not store complete credit card numbers on our servers.

 

6.2 Analytics Providers

Services such as Google Analytics that help us understand website usage and improve our services.

 

6.3 Email and Messaging Service Providers

Platforms used to send appointment reminders, invoices, and other communications on our behalf.

 

6.4 Hosting Providers

Companies that host our website and store our data securely.

 

6.5 Incentive Program Partners

Where applicable, we may share relevant project information with utility companies or government agencies to process rebate and incentive applications on your behalf, with your knowledge.

 

6.6 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights and safety of our business, employees, or others.

All third-party service providers are required to maintain the confidentiality and security of your information and to use it only for the purposes we specify.

 

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Secure Socket Layer (SSL) technology

• Access controls and authentication mechanisms

• Regular security assessments

• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

 

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it. Retention periods may vary depending on the type of information and the purpose for which it is held.

 

9. Your Privacy Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

 

9.1 Access

You have the right to request access to the personal information we hold about you and receive a copy of that data.

 

9.2 Correction

You have the right to request corrections to inaccurate or incomplete information.

 

9.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

 

9.4 Data Portability

You have the right to request a copy of your information in a portable, machine-readable format.

 

9.5 Opt-Out of Marketing

You can opt out of receiving promotional emails or texts at any time by clicking the unsubscribe link in our emails, replying STOP to our text messages, or contacting us directly.

 

9.6 Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

 

9.7 Do Not Track

Some browsers include a Do Not Track feature. Our website currently does not respond to Do Not Track signals, but you can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us using the information provided in Section 2 of this policy.

 

10. Cookies and Tracking Technologies

 

10.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand how visitors use our website.

 

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security

• Analytical Cookies: Help us understand how visitors use our website

• Marketing Cookies: Used to deliver relevant advertisements and track effectiveness

• Preference Cookies: Remember your settings and preferences

 

10.3 Managing Cookies

You can control cookies through your browser settings and opt out of certain cookies. However, disabling essential cookies may affect website functionality.

 

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete it. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

 

12. International Data Transfers

If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our website, you consent to this transfer. We take appropriate steps to ensure your data is treated securely and in accordance with applicable privacy laws.

 

13. Third-Party Links

Our website may contain links to third-party websites and services not operated by us. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

 

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, and shared

• Right to delete personal information collected from you

• Right to correct inaccurate personal information

• Right to opt-out of the sale or sharing of personal information

• Right to limit use and disclosure of sensitive personal information

• Right to non-discrimination for exercising your rights

To submit a request, please contact us using the information in Section 2. We will respond to verified requests within 45 days.

 

15. European Privacy Rights (GDPR)

If you are located in the European Union, United Kingdom, or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the rights described in Section 9 of this policy. You also have the right to lodge a complaint with your local data protection authority.

We process your personal data on the following legal bases: consent, contract performance, legal obligation, and legitimate interests.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our website following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

 

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

 

Energy Efficiency Services Inc.

Website: ees-wi.org

Email: info@ees-wi.org

Phone: +1 630-556-7020

Address: 112 Owen Road, PO BOX 6141, Madison, Wisconsin 53716

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We are committed to working with you to resolve any concerns about your privacy and our data handling practices.